Introduction
Established in 1990, Acer Sales & Services Sdn Bhd (Company No. 204410-A) has over 330 employees nationwide, managing the distribution, marketing and support services for a full range of personal computer systems in Malaysia.
With customers from large corporations, government agencies, educational institutions, small businesses and home users, Acer has successfully achieved these recognitions:
• “Acer, The No.1 PC Vendor in Malaysia in 2007” (Source: Gartner Report Q4 2007)
• “Acer, The No.1 Notebook in Malaysia in 2007” (Source: Gartner Report Q4 2007)
• “Acer, The No.1 Consumer Desktop in Malaysia in 2007” (Source: Gartner Report Q4 2007)
• Voted as the No. 1 Computer Superbrand 1999, Gold Status Computer Superbrand 2000-2005 & a “Trusted Brand” in 2006 & 2008 in Asia & Malaysia for 10 years in a row (Source: Reader’s Digest May 1999-2008)
• Brand Equity Magazine Awards 2006: Consumer Computing category, June 2007
As a strategic supplier and partner, Acer can provide you with new ways to compete, improve your effectiveness and identify fresh opportunities in these changing times utilizing our technology and experience. With 15 autonomous branches nationwide, extensive distribution network, superior technical support, logistics services, and proven customer satisfaction, we are ready to assist you in taking your business to the next level.
Core Philosophy
Central to our philosophy is the importance of Innovation and Care. By providing people with cutting-edge products that are dependable and easy to use, we enable them to realize their dreams, increase their knowledge, enjoy digital multimedia entertainment and simplify their lives edge. Because we are concerned with the performance and quality of our products, we back them up with care and expert after-sales services that are personalized and efficient.
Empowering Technology
Our philosophy is further realized by Empowering Technology - Acer’s current theme that represents the integration of hardware, software and services. By combining these elements, we release the power and creativity of all our products, enabling the customers to enjoy the full experience of owning an Acer.
Products
We are proud to deliver a remarkable array of desktop PCs and notebooks. These include our reliable Veriton & Aspire desktop series, and the ultra-portable TravelMate & Aspire notebook product family. Acer’s commitment to introducing cutting-edge technology is matched only by its assurance of secure and reliable operations.
Services
Acer not only offers lower cost of ownership and investment protection, but also the assurance that there is an Acer office and Acer Customer Service Center near you. In Malaysia, Acer has implemented an outstanding service infrastructure that allows us to respond to our customers promptly and effectively. Users may seek assistance and advice they need in the most convenient ways: through desktop management systems, online, or over the phone with Acer Call Center personnel.
Commitment
Acer’s commitment is extended to you in three different ways:
• Acer local warranty, which is outlined in the enclosed warranty card.
• International Traveler’s Warranty, which is designed to cater to the needs of those who travel often with their Mobile PCs.
• Acer Extended Warranty, ensures Acer customers that they can always count on dedicated and timely service for three years in order to better utilize the product they have purchased.
Highpoint
Highpoint Service Network Sdn. Bhd. provides quality consumer electronics services and solutions to corporate clients and home users. It is the main provider of the Acer Extended Warranty. Services include repair services for computers and servers, communication networks, mobile phones, mainframes and more for all brands. Highpoint is also the expert in IT-related services and solutions for all our customers. Established in Sime UEP’s Industrial Park, Highpoint’s corporate office is the depot to a nationwide network of 20 Customer Service Centers.
Awards and Accolodes
Our exemplary strategies and management has earned us more than mere mentions. Throughout the years, our products have consistently been acclaimed for their high quality, smart design, as well as for their great value.
About The Acer Group
Since its founding in 1976, Acer has constantly pursued the goal of breaking the barriers between people and technology. Focused on marketing its brand-name IT products around the globe, Acer ranks as the world's No. 3 vendor for total PCs and No. 2 for notebooks, with the fastest growth among the top-five players. A profitable and sustainable Channel Business Model is instrumental to Acer's continued growth, while the successful mergers of Gateway and Packard Bell complete the company's global footprint by strengthening its presence in the U.S., and enhancing its strong position in Europe. Acer Inc. employs 5,000 people worldwide. 2007 reveneus reached US$14.07 billion.
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